Customer Service / Groomer
Visa sponsorship
Sales & Marketing · Queenstown, New Zealand · Full-Time · $26 - $28/hr · Visa: Employer sponsored
A vehicle rental branch in Queenstown, New Zealand, needs a Customer Service / Groomer who is equally at home on the phone and around cars. The branch advises business, commercial and recreational travellers on a wide choice of transport, from short local hires to long-term contracts. You will answer enquiries with confidence, prepare quotes and contracts, and keep vehicles clean, maintained and ready for hire.
Expect a small, hardworking team where everyone pitches in. The job is permanent and full time, 40 hours per week on a roster, and the branch trades 8.00am to 5.00pm Monday to Friday and until 1.00pm on Saturdays. Ideally the employer will appoint suitable, available NZ workers, but it is an Accredited Employer with Immigration NZ and can consider sponsoring candidates who need a work visa if that is not possible.
A CV that shows people skills works well in rental. Note your customer-facing roles and any vehicle care, then pull together a service-focused CV in Build AI CV.
Key Responsibilities
- Take calls, advise on sales and prepare quotes, contracts and transactions
- Arrange the delivery and collection of vehicles
- Look after office administration and keep customer accounts up to date
- Present the branch's rental fleet in top condition by grooming vehicles to the highest standards
- Carry out all required compliance checks
- Spot repair and maintenance issues and escalate them, managing maintenance and damages as needed
Requirements & Eligibility
- Full Class 1 Driver Licence, or an overseas equivalent
- Basic to intermediate computer skills
- Customer-facing service experience (ideally from vehicle rental, though not essential)
- Grooming experience is preferred but not essential
- A confident phone manner with excellent customer service and communication skills, great attention to detail and excellent time management
Apply: Apply by email · WhatsApp
Visa guide: New Zealand AEWV Guide