Product Support Advisor
Visa sponsorship
Trade · Perth, WA, Australia · Full-Time · Discussed at interview · Visa: Employer sponsored
Equipment reliability at mining operations is the purpose of this Perth-based Product Support Advisor opportunity. The FIFO role needs a heavy mobile plant specialist to help site maintenance crews diagnose problems and identify effective corrective action.
You will combine technical advice and coaching with hands-on support, inspections and preventative maintenance work as operations require. Applicants need a recognised mobile plant trade background and confidence working remote rosters and extended shifts. Overseas applicants with suitable qualifications and experience may be considered for visa sponsorship.
Show your mobile plant trade credential, equipment diagnostics and high-risk work licences in an English CV. Present your Perth mining product-support expertise with Build AI CV.
Key Responsibilities
- Diagnose heavy mobile plant faults and investigate performance issues
- Recommend corrective action and coach maintenance staff
- Inspect machinery and identify reliability risks
- Assist preventative maintenance planning, component replacement and scheduled tasks
- Support warranty-related technical matters
- Troubleshoot efficiently to minimise downtime
- Assess condition and recommend maintenance improvements
- Contribute to fleet optimisation and customer-site improvement projects
- Provide hands-on technical help as required
- Maintain accurate service records and assist training and knowledge transfer
- Build customer and site relationships
- Observe safety, environmental and operating requirements on FIFO rosters and extended shifts
Requirements & Eligibility
- A recognised Mobile Plant Trade Certificate or equivalent international qualification
- Practical heavy mobile plant maintenance experience
- Mining, field service or major equipment maintenance background
- Strong practical experience with the machinery brand in use highly regarded
- Advanced diagnostics with capacity to analyse faults and recommend solutions
- Knowledge of preventative maintenance and reliability principles
- Capacity to combine technical advice and practical work
- Strong interpersonal communication and professional customer relationships
- Self-directed work and maintenance teamwork
- Willingness to work FIFO rosters and 12-hour shifts
- Commitment to remote mine-site safety and compliance; High-risk licences such as Forklift, EWP, Dogging, Rigging or Working at Heights advantageous
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