Hybrid Multi-Cloud Technician
Visa sponsorship
Engineering · Auckland, New Zealand · Full-Time · $25/hr · Visa: Employer sponsored
Reliable hybrid-cloud services depend on practical troubleshooting and coordinated support. This permanent full-time Hybrid Multi-Cloud Technician position in Auckland involves resolving incidents, maintaining systems and assisting technology changes with internal specialists and external partners.
You will follow service-management processes, keep technical records current and escalate complex issues appropriately. The work also supports digital projects and includes an on-call roster for critical service needs. Sponsorship is available for suitably qualified international candidates.
Explain your ICT support, incident handling, deployments and ServiceNow or ITIL experience in an English CV. Arrange your Auckland hybrid cloud support record through Build AI CV.
Key Responsibilities
- Provide operational support for hybrid and multi-cloud environments, resolving service requests and incidents
- Maintain systems and perform scheduled support, restoring service through established processes
- Record and manage incidents using systems such as ServiceNow
- Assist specialist investigations and escalate complex faults and operational risks
- Support implementation, deployment, changes, testing and delivery of technology projects, including nationally coordinated digital work
- Coordinate solutions with internal teams and vendors
- Maintain technical documentation and service information
- Follow security, risk and compliance standards
- Improve reliability, efficiency and user experience and assist adoption of new technology
- Participate professionally in critical-support on-call duties
- Coordinate collaboratively with technical colleagues
Requirements & Eligibility
- Minimum of 2 years in professional ICT technical support or a comparable technology role
- Practical IT service support and daily technology operations experience
- A troubleshooting and incident-resolution record
- IT service management system experience, preferably ServiceNow
- Understanding of structured incident and service management
- Exposure to implementation, deployment or system changes
- A tertiary qualification in IT, Computer Science or a related discipline
- Industry certification such as ITIL or Service Management is advantageous
- Analytical thinking and technical problem-solving
- Effective communication with users, technical colleagues, vendors and stakeholders
- Collaboration and interest in developing new technology skills
- Independent work with appropriate escalation of complex matters
- Organisation, initiative and commitment to reliable services, integrity, security and compliance
- Willingness to join an on-call roster and capacity to satisfy relevant New Zealand employment and visa requirements
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