Field Service Engineer Technician
Onshore applicants only
Visa sponsorship
Engineering · Auckland, New Zealand · Full-Time · Discussed at interview · Visa: Employer sponsored · Applicants: Onshore applicants only
A fast-growing technology company in Auckland that supports manufacturers, food and drink producers, packers and automation users is looking for a Field Service Engineering Technician. You would install, service and support its base of coding, marking, laser and labelling machines, travelling to customers across New Zealand and to island territories in the Pacific, including Fiji, Samoa and Tahiti.
The equipment is complex electro-mechanical gear for production lines, and its software side matters a great deal. Work ranges from lone installations and linking software to hardware through to repairs, training customers and answering help desk calls. The employer is an Accredited Employer with Immigration New Zealand and can sponsor suitable applicants. The post is for applicants already in New Zealand with the immigration credentials to live and work there.
Technical employers want specifics, so list the systems you have installed, the faults you have traced and the sites you have worked alone on, then format an engineer CV with Build AI CV for your application.
Key Responsibilities
- Take sole responsibility for installing high-end electronic and mechanical coding and vision equipment on production lines, including linking it to control software, and for installing coding and labelling software
- Complete installations using technical manuals, schematics, diagnostics and your knowledge of electrical principles
- Train customers, and the company's own service and sales people, in safe and correct operating procedures
- Support customers and other field technicians before and after sale, including through the help desk
- Repair electrical and mechanical faults: fault-finding, replacing parts, rewiring, swapping modular components, upgrading software and firmware
- Carry out Factory Acceptance Testing before shipment, and production test runs on customer sites
- Complete planned follow-up service and maintenance that limits downtime and production losses, and keep stock movements and workflow paperwork accurate and timely
Requirements & Eligibility
- A relevant university qualification
- At least 5 years' background installing and servicing industrial coding and labelling technologies, plus their control software
- Proven skill at fault-finding when integrating coding software with coding and marking equipment
- Able to work remotely without supervision, and willing to work outside normal hours including an on-call roster
- A valid driver licence
- Immigration credentials to live and work in New Zealand
- A valid passport at all times
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