Duty Manager
Visa sponsorship
Hospitality · Darwin, NT, Australia · Full-Time · $34/hr · Visa: Employer sponsored
Keeping a licensed venue running well requires sound decisions throughout every shift. This Darwin Duty Manager position places you in charge of frontline functions, gaming and food and beverage teams, with responsibility for service, security and financial controls.
You will organise staff, resolve customer concerns and complete accurate handovers while maintaining liquor, gambling and food safety compliance. Visa sponsorship may be available to suitably qualified candidates, including eligible applicants who may qualify through an NT DAMA pathway, subject to all required approvals.
Show your licensed-venue supervision, cash controls and current hospitality certifications in an English CV. Prepare your Darwin duty management credentials using Build AI CV.
Key Responsibilities
- Lead venue operations during assigned shifts, supervising functions, gaming and food and beverage employees
- Allocate tasks, maintain roster coverage and assist staff performance, training and development
- Maintain service and venue presentation while observing safety, food, liquor, gaming and responsible gambling requirements
- Open and secure the venue, controlling keys and restricted areas
- Oversee tills, floats, safe balances and gaming transactions; reconcile shifts and provide accurate cash handovers
- Resolve complaints and respond appropriately to behavioural, security and incident matters
- Assist functions, entertainment and promotions
- Monitor stock, equipment, cleanliness and maintenance
- Complete operational, incident and shift reports
- Apply policies and identify improvements while maintaining a safe, professional and positive workplace
Requirements & Eligibility
- A relevant AQF Diploma-level qualification or equivalent with at least one year of full-time-equivalent relevant experience; alternatively, at least three years of full-time-equivalent relevant experience in hospitality, hotel or licensed-club management
- A record of supervising hospitality staff and prior work in a licensed venue
- Knowledge of licensed hospitality and gaming operations
- Cash-handling and reconciliation experience
- Understanding of venue security and operating controls
- Leadership and people management, with excellent customer service and conflict resolution
- Clear written reports and communication
- Current NT Responsible Service of Alcohol certification
- Current Responsible Service of Gambling training, or willingness to complete it as required
- NT Gaming Machine Manager licence is preferred, otherwise willingness and eligibility to apply
- Availability for evening, weekend and public holiday shifts
- Capacity to satisfy applicable licensing, probity and employment requirements
- Overseas applicants must satisfy applicable qualification, experience, English-language and visa criteria
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